This policy applies to purchases made directly from the EINMILK Singapore online store.
How to request a return or exchange
Email info@einmilk.com with your order number, the item concerned and a brief description of your request. For damaged, defective or incorrect items, please include photographs if available. Contact us before sending anything back so we can provide return instructions.
Change of mind
Contact us within 15 days of receiving your order. Items must be unused and unopened, in their original packaging with seals intact.
For hygiene reasons, opened or used personal-care products, insect-repellent products, wet wipes and diaper packs cannot be returned simply because you changed your mind.
You pay return delivery costs for change-of-mind returns; original delivery charges are not refundable. After receiving and inspecting approved returns, we will refund the accepted items to the original payment method.
Exchanges are subject to stock availability; contact us for instructions.
Damaged, defective or incorrect items
Contact us promptly. Keep the item and its packaging where possible to help us investigate. We will assess the issue and arrange an appropriate remedy under applicable Singapore consumer law, including covering necessary return delivery costs where the issue is our responsibility.
The change-of-mind conditions above do not limit rights relating to defective, damaged, misdescribed or incorrect goods. Nothing in this policy excludes rights or remedies under Singapore law.